Refund & Cancellation Policy

Last Updated: April 2026

At Scholar, we believe in the pedagogical value of our platform. However, we strictly adhere to the consumer rights granted by South African law.

1. The 7-Day Cooling-Off Period

In accordance with the Electronic Communications and Transactions Act (ECTA), if your subscription was initiated via direct digital marketing, you are entitled to a 7-day cooling-off period. If you request a cancellation within 7 days of your initial purchase, you will receive a full refund, provided that you have not excessively utilized or exhausted the platform's AI computing quotas during this timeframe.

2. Monthly Subscriptions

Monthly subscriptions are billed in advance. You may cancel your monthly subscription at any time via the Settings dashboard. Cancellation will prevent future billing, and you will retain access to the platform until the end of your current paid billing cycle. We do not provide partial refunds for unused days within a monthly cycle.

3. Fixed-Term Agreements (Founding Scholar Pass)

In compliance with Section 14 of the Consumer Protection Act (CPA), you may cancel a fixed-term/lifetime agreement at any time by giving twenty (20) business days' written notice to support@edutechsa.org.

Upon early cancellation of a heavily discounted fixed-term pass, you are subject to a Reasonable Cancellation Penalty. This penalty is calculated by evaluating the duration you had access to the platform, billed retroactively at our standard, non-discounted monthly rate, plus administrative processing fees. The remaining balance (if any) will be refunded to your original payment method.

4. SLA Breach Exceptions

If the Scholar platform experiences a catastrophic infrastructure failure resulting in continuous downtime exceeding 48 hours, or if you are billed incorrectly due to a technical error on our PayShap reconciliation end, you are entitled to an immediate pro-rata refund or account credit.

To initiate a cancellation or refund request, email support@edutechsa.org containing your User Email, Payment Reference (e.g., SAAS-XXXX), and the reason for your request. We process all financial disputes within 3-5 business days.